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FAQ

Clue Chase is unique in that each scenario has a mission you must accomplish outside of just “escaping”. Thanks to the help of movie set designers and gaming experts, Clue Chase offers an experience unlike anything else in New York City. Come join us in Bryant Park!

 

Where is Clue Chase located?

We are located at 1114 Avenue of the Americas. Please use the entrance on 42nd Street between Fifth and Sixth Avenue as the other entrance on 43rd street is closed in the evenings and on the weekends, and we really want you to be able to come into the building.


 

Do we need to bring anything to play?

The Grace Building requires guests over the age of 18 to bring a form of government-issued ID (Driver’s License, or Passport) to check into the building. If you are under the age of 18 you will not need a government-issued ID.


 

How early should we arrive?

Please arrive 15 minutes before your game starts. This will allow enough time for everyone in your group to check in with security and will give our staff time to do the pre-game briefing. Although we would like to accommodate you even if you arrive late, it is typically too disruptive to others in your group who arrive on time and have started the game, not to mention the potential delays for the group scheduled to follow you. So, once again, please arrive fifteen minutes before the scheduled start of your game.


 

I only want to play the game with my friends. What should I do?

If you would like a team made up of just your friends, please purchase all tickets for your desired time slot. If you do not purchase all of the tickets, other people can sign up to join your group for that time slot. (It’s not so bad! Meeting new people is fun!)


 

Can we have more people than the maximum set by Clue Chase?

We have set the maximum size for each room so that each player feels like they are significantly contributing to their team’s success while not crowding each other. If you would like to come in with one more person than the maximum, then book a full room for your group but be prepared to feel a little cramped. If your party is two or more people above the maximum amount suggested, consider signing up for multiple scenarios (they are all awesome, we promise!). If your group can be separated into several small groups, then we can absolutely set it up so that everyone starts at the same time.) For larger parties please contact us directly for help reserving space.


 

Can kids play the game?

We love kids! But Clue Chase recommends a minimum age of 8 years old because of the difficulty of the puzzles you are solving. Adult supervision is required for children below the age of 15.


 

Are purchases refundable?

Nope. All sales are final. Don’t chicken out!


 

What is the recommended clothing for the game?

No birthday suits! Other then that, there are no special requirements, so dress comfortably!


 

Do we really need to list everyone’s email when signing up?

No, this is optional. However we highly recommend including everyone’s name and email address so that everyone will receive an email reminder one day before your scheduled time slot. Also, we will be sending out your team photo after the game to everyone who provided an email address. So you’ll be glad you are on the list!


 

There are no scheduled slots during the weekday for when my group is available. Is it possible to arrange a private slot?

Yes! Please email us and provide:

  • Your name
  • The scenario you are interested in
  • Your company (if it is work related)
  • Number of attendees
  • A few desired dates and times for maximum flexibility

Please email us at least 3-4 days before your earliest desired date to make sure that there is adequate time to schedule your adventure!


 

Do you plan on bringing Clue Chase to other cities?

We are planning to open rooms in different cities soon. Stay tuned!

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